Information & Assistance (I&A)

"Information and Assistance" (I&A) is the entry point of the Senior Services network.

Professionally trained and caring I&A Specialists are available at each of our offices to confidentially answer questions and provide information, assistance, or referral to local, state and federal services and benefits available to older adults aged 60 and up, individuals with disabilities, and caregivers. Our goal is to help seniors live in their home with dignity, as long as safely manageable, and to enjoy the best quality of life possible.

We can assist in completing applications for benefits and find solutions for many complex issues including those listed below. Some programs are only available to those meeting certain income and/or asset limitations. Assistance can be offered in the following areas:
  • Affordable and Senior Housing
  • Assisted and Supportive Living Facilities
  • Caregiver Issues
  • Help in the Home
  • Legal Issues
  • Long Term Care Facilities
  • Medicare Issues
  • Prescription Drug Plan Assist
  • Property Tax Issues
  • Social Security Issues
  • Transportation Issues
  • Utility Assistance
  • Veterans' Issues


"Information" gives you just that - information. What do you need to know? Transportation schedules or services? What’s for dinner at the Senior Center? How to find information about Medicare or Social Security? How to apply for food stamps or the P.U.D. discount? What in home or long term care services are available?


The "Assistance" part of Information and Assistance is actually doing something for you. We may call and make an appointment for you, help you figure out your insurance billings, help to fill out your application for a benefit, help you review your Medicare prescription drug plan and look at options based on your current medication needs and affordability, or conduct a home visit to determine eligibility for home delivered meals.